IT

Helpdesk Analyst

Centurion Consulting Group

Helpdesk Analyst Washington, DC

Required Qualifications:

At least one year of working experience providing end-user support for IT applications is required. 

Preferred Qualifications

Certifications: A+, Microsoft Technologies, Apple Technologies

Description

We are seeking a contractor with strong experience assisting customers by phone, who is highly technical and likes to think outside the box and craft solutions.  The ideal candidate possesses the ability to multitask and clearly communicate technical information to people with varying levels of technical ability.  Both a high degree of patience as well as a high degree of empathy are key traits we are seeking, as well as someone who enjoys learning new technologies. 

Here are some of the core responsibilities and requirements of this position:

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  • Flexibility for scheduling between 7am and 6pm M-F for up to 8 hours per day.
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  • Can communicate technical issues to non-technical staff is a requirement
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  • Customer service experience showing ability to multitask and present a clear and concise/friendly/professional demeanor over the phone and in-person. 
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  • Ability to document troubleshooting steps and follow detailed procedures for ticket entry.
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  • Experience with troubleshooting issues in the Windows and Mac environment. 
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  • Experience fulfilling service requests, such as installing software, in an enterprise environment.
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  • Experience with configuring and troubleshooting mobile devices (iOS and Android)
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  • Ability to familiarize and then troubleshoot internal UNIX applications and assist customers with UNIX-based software problems
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  • Experience with creating Exchange Mailboxes is a plus.
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  • Experience with Service Management toolsets (Cherwell or ServiceNow) is a plus
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  • Experience with Microsoft Teams is required
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  • It is expected that this position could be either on-site or at times, remote – so home internet connectivity is required.
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  • Other duties as assigned.
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Position Details:

Clearance: N/A

US Citizenship or Authorization to work in US required

Travel: < 10% (CONUS)

Centurion Consulting Group, LLC is an Equal Opportunity Employer EOE M/F/D/V

No third parties or subcontractors

Tagged as: Helpdesk Analyst