Mid-level IT/Support Analyst

Centurion Consulting Group

Mid-level IT/Support Analyst REMOTE

We are seeking a Mid-Level IT/Support Analyst with strong system administration skills to be part of a dynamic team. 


  • Be a key member of the world-wide support team, interfacing with customers (phone, e-mail, video conferences) on a regular basis, including answering helpdesk calls for triage and/or resolution
  • Understand and suggest improvements to installation and configuration procedures
  • Contribute to and maintain system standards.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs and verify completion of scheduled jobs such as backups.
  • Monitor and troubleshoot daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
  • Repair and recover from hardware or software failures.  Coordinate and communicate with impacted constituencies.
  • Develop and maintain operational or other procedures.
  • Ability to write and troubleshoot Linux BASH scripts is required
  • Linux RPM/YUM processes – building new packages, maintaining/updating existing packages and managing software distribution repositories
  • Troubleshooting of Oracle RAC and MongoDB database clusters
  • Troubleshooting of Cisco Switches, Kemp Load Balancers and FortiGate Firewalls
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
  • Server maintenance and troubleshooting as required. 
  • Customer facing support will be required.  Candidate should have excellent communication and customer service skills. 


  • Bachelor’s degree in a computer related field
  • 4+ years of experience with the following:
    • Linux – Red Hat and CentOS required
    • Switches, routers and/or firewalls
    • Foreman, Saltstack & ansible
    • Ability to write and troubleshoot Linux BASH scripts is required
  • Basic MongoDB and Oracle knowledge
  • Red Hat or Cisco certifications a plus
  • VMWare & Nutanix plus
  • Enterprise storage (NetApp and Nimble a plus)
  • Excellent problem solving, issue identification, analytical and technical documentation skills
  • Able to work independently and productively under pressure
  • Strong interpersonal skills and ability to work well in a team environment


Tagged as: Mid-level IT/Support Analyst